Refund policy
100 Days to Fall in Love with Your Wooden Bed – Or Your Money Back!
We understand that choosing the perfect bed is a big decision. That’s why we’ve created our 100-day money-back guarantee on our bed frames, so you can bring our handmade wooden bed into your home and make sure it’s the right fit—with absolutely no risk.
Please note: For hygiene reasons, mattresses are non-refundable unless they are confirmed to be faulty or defective. Bedding may be returned provided it is unused, unwashed, and in its original packaging.
Our promise
- Handcrafted Excellence: Each bed frame is meticulously crafted from sustainably sourced wood to provide beauty, durability, and comfort.
- Risk-Free Comfort: Take up to 100 days to test your new bed and make sure it’s perfect for your style and comfort needs.
- Hassle-Free Returns: If you’re not completely satisfied, return your bed and we’ll provide a full refund.
How It Works
- Try It Out: Enjoy sleeping on your new handmade wooden bed for up to 100 nights in the comfort of your own home.
- Decide with Confidence: If you’re not 100% happy, contact us within the 100-day period to initiate a return.
- Easy Return Process: We’ll guide you through the return process. Once the bed is returned, we’ll process your full refund.
Terms & Conditions
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Eligibility: The 100-day guarantee applies to all standard wooden bed frames purchased online from The Wooden Bed Company. Mattresses and bedding are excluded from this guarantee. Mattresses are non-returnable, while bedding may only be returned if it is unused, unwashed, and in its original packaging.
- Product Condition: Beds must be returned in good condition, free from significant damage, alterations, or misuse.
- Custom Orders: Custom or bespoke bed frames are excluded from the 100-day guarantee unless they have a manufacturing defect.
- Return Costs:
- For defective or damaged products, we cover all return shipping costs.
- For non-defective returns, you will need to organise the return and pay the return fee however we will guide you through the process to help you do this.
- Packaging: You must package beds in original packaging to be eligible for a return up to 100 days.
- Refund Timeline: Refunds are processed within 7 business days of the bed being returned and inspected.
Sleep on It—Literally. The Wooden Bed Company’s 100-Day Guarantee Ensures You’ll Love Your Bed or Get Your Money Back.
In the rare event your item/s have been delivered damaged we will replace your item at no additional cost to you as a priority, regardless of how you signed for the delivery, however we must be informed of the damage via email within 14 days of receiving delivery of the goods. You will need to be available for the courier to exchange your item. We will work with you and give you a number of options in order to find the best possible solution.
If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.