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Terms & Conditions

Sale of goods

The Wooden Bed Company is a trading name of of Traditional Beams Ltd (company no. 09704108) you are agreeing in full to our terms and conditions outlined below. Each order by the customer from Traditional Beams Ltd is deemed an offer by the customer to buy goods subject to these conditions. If you require further details please contact us for clarification.

Prices & Payment

Traditional Beams Ltd reserves the right to revise prices and change details without notice. We will not change a price after a written order acknowledgement confirmation has been received.

We reserve the right to cancel an order if a product has been listed with an incorrect price or detail due to human error.

We will not accept an order until funds have been received in full. Once payment is received, we will confirm your order by way of written order confirmation by e-mail. Our acceptance of your order will create a legally binding contract between us. Items are subject to availability, we reserve the right not to supply customers at our discretion.

Promotions

From time to time we may offer discount codes or put items on sale on our website. Promotions and sales can be removed from our website without prior notice. We are not obliged to honour the discount if the sale period has ended. Coupons are sometimes offered for repeat orders as a thank you for leaving a review. This coupon is to be used by the customer who left the review only (i.e not friends and family) and is also restricted to one use per customer.  We have the right to request extra payment or cancel an order if a coupon code has been used incorrectly.

Credit & Debit Card Payments

All prices are shown in British Pounds Sterling inclusive of VAT. All major credit and debit cards are accepted online as well as payment over the phone. We also accept PayPal payments and bank transfer payments. The same price is charged regardless of payment method. No credit or debit card details will be stored.

Cancellations

We are governed by the Consumer Protection (Distance Selling) Regulations 2000. If you change your mind for whatever reason you’re welcome to cancel your order. However, this does not apply for bespoke ‘made to measure’ items. This includes all of the beds we advertise on this site. Once manufacturing has started on an order it cannot be cancelled or amended.

Dispatch Time & Delivery

Our workshop is run very efficiently which usually results in fast despatch times. Please be aware that our dispatch times are estimates only. During busy periods dispatch time may increase. You can find our most recent estimated dispatch time in the checkout and cart and along the banner on our homepage.

We use a number of different courier partners in order to offer you the best possible service. We offer Free delivery to most of UK Mainland for items on our website. Certain areas may be subject to additional charges.

We will contact you via email of phone to confirm a delivery date prior to dispatching your order. If delivery cannot be made on the agreed day further delivery charges may apply.

The service our courier partners offer is not guaranteed. We do not offer any compensation for late delivery where costs might be incurred.

We instruct our couriers to receive a signature upon delivery of your item. If you are not available for delivery, they will attempt to delivery to a neighbour instead. We will not instruct the courier to leave your item safe without your direct request. You can request this service at your own risk and Traditional Beams Ltd accepts no responsibility for theft or damage due to weather.

If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. We are unable to investigate lost items that have been dispatched if more than a week has passed since the last delivery tracking update. You will need to notify us if the item has not been delivered within this timeframe.

Returns, Replacements or Refunds

Returns are accepted within 30 days of delivery, providing no custom alterations have been made at the time of order. It is the customers responsibility to arrange return and it should be unused and in its original packaging. Please get in touch with us to start the returns process.

In the rare event your item has been delivered damaged we will replace your item at no additional cost to you as a priority, regardless of how you signed for the delivery, however we must be informed of the damage via email within 14 days of receiving delivery of the goods. You will need to be available for the courier to exchange your item. We will work with you and give you a number of options in order to find the best possible solution.

If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

 

Natural Product

The photo’s throughout the website are for display only and will not be the actual product you will receive unless buying our ready to go furniture. Although we try our best to keep the items as close to the product display images used we cannot guarantee a close match.

As oak and Scandinavian redwood is a natural product natural colour variation between pieces is very common and something we simply cannot control. Please use colour samples as a guide only as we cannot guarantee a like for like appearance, minor difference in colour will not be deemed as a defect or manufacturing error.

As with all timber products, small amounts of movement can be expected once installed in your central heated home. Small cracks and minor cupping can be expected in some of the components. Again, this will not be treated as a defect.

 

Installation

Prompt installation of your bed is recommended, as your bed adjusts to it’s new environment minor movement can occur, once installed this has no bearing on the structural integrity of your bed, however if you wait too long before installing this could lead to problems.

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