Returns are accepted within 30 days of delivery, providing no custom alterations have been made at the time of order. It is the customers responsibility to arrange return and it should be unused and in its original packaging. Please get in touch with us to start the returns process.
In the rare event your item has been delivered damaged we will replace your item at no additional cost to you as a priority, regardless of how you signed for the delivery, however we must be informed of the damage via email within 14 days of receiving delivery of the goods. You will need to be available for the courier to exchange your item. We will work with you and give you a number of options in order to find the best possible solution.
If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
